911 Emergency
American Medical response (AMR) is the premier 911 provider in Kent, Ottawa and Allegan Counties and has served our communities since 1952. Greater than 70% of our ambulance call volume is 911 calls with the remainder being inter-facility transfers to include Critical Care Transport. All our ambulances are paramedic staffed and are equipped with the latest pre-hospital care equipment. We were the first EMS service, in these counties, to provide our patients with pre-hospital 12 lead EKG monitoring and interpretation. The first to incorporate the use of waveform capnography in assessment of endotracheal tube placement and ventilatory status.
Critical Care Transport
AMR-West Mi’s Critical Care Transport offers the most advanced technology and highly trained crews for patients who need the highest level of care. Critical Care Transport (CCT) focuses on patients who require emergent and non-emergent critical care, directed by specially trained and experienced Paramedics who are skilled in both adult and pediatric critical care.
Our goal is to provide continuity of emergent and critical care service to patients who have been treated in ICUs and emergency rooms. We recognize that the care of critically ill or injured patients requires skills that only trained and experienced Critical Care Paramedics can provide. Our CCT Paramedics participate in progressive training to ensure we are providing the latest medical treatments for the acutely ill patient.
Which patients warrant Critical Care Transport? Critical Care Transport may be necessary for any patient moving from one ICU to another, or leaving an emergency room for admission to an ICU. Critical Care Transport may be requested by any physician or registered nurse who determines that the patient is in critical condition, or has the potential for sudden deterioration, or warrants continuity of care by skilled Critical Care Paramedics. CCT may be warranted for patients who:
Have been aggressively resuscitated in the emergency room;
Have emergent or elective intubation;
Warrant early, goal-directed therapies;
Are post AMI, stroke or shock;
Have sustained spinal cord and/or brain injuries;
Require ventilator support, either acute or chronic;
Require multiple medications;
Are under sedation, are paralyzed or hemodynamically unstable;
Are high risk obstetric or pediatric patients.
Critical Care Transport equipment The CCT’s are equipped with LTV1200 transport ventilators, IV infusion pumps, EtCO2, 12 lead EKG, NIBP, and SpO2,. We also have the ability to initiate or monitor almost all ICU medications, including paralytics, cardiac infusions, thrombolytics and more.
Our Critical Care Paramedics have the ability to rapidly and efficiently assess, manage and transport the most critical of patients. Extensive training and education, and passionate patient care make AMR Critical Care Transport the optimum choice for your critically ill patient
Special Response Team
AMR-West Mi’s Special Response Team (Tactical Medic) is trained in operating in the hot zone with local law enforcement’s SWAT teams in dynamic situations e.g. high risk warrants, hostage situations and barricaded gunmen. Special intensive training is done in gunshot wounds, blast injuries, working in austere environments, working in a tear gassed environment and making weapons safe. To be accepted on the SRT, candidates must be experienced paramedics, meet physical agility standards and be willing to respond 24/7. Our Tactical Medics are unarmed however are equipped with safety equipment (e.g. ballistic vest, helmet, etc), the latest tactical environment medical equipment and operate under special protocols.
Convalescent Transport
In addition to responding to 911 calls AMR-West Mi provides convalescent transport to and from doctor’s offices, diagnostic facilities, nursing homes, assisted living units and specialty care facilities. Our standard is professional, friendly and courteous service with a primary goal of on time performance. All our patients are treated with respect and dignity with special attention given to “the little things”. We ensure our patients are comfortable, warm, clean and safe. Communication with the patient, family members and other health care professionals is a key to customer satisfaction
Ambu-Cab
AMR-West Mi’s Ambu-Cab service provides clients in wheelchairs transportation in Kent & Ottawa counties as well as the city of Holland 24/7. Our specially designed vehicles are equipped with hydraulic ramps and chair restraint devices to ensure the security and safety of our customers.
Special Events
Our Special Events staff provides medical coverage at the Van Andel Arena, DeltaPlex, DeVos Place, high school football games and other venues where large gatherings of people attend and a medical emergency.
Bike Team
West Michigan is home to many outdoor events that hinder normal ambulance response to medical emergencies. To address these situations AMR-West Mi deploys their Bike Team. Bike Teams are deployed at Holland’s Tulip Time festival, the 5/3 River Bank Run, Reeds Lake Triathlon, etc. Our team members are strategically located on the course/routes and are radio dispatched to medical requests and respond with their medically equipped bicycles. Upon arrival to the patient they are assessed, stabilized and if needed ambulance transport is coordinated.